Vicious and Virtuous Circles in the Management of Knowledge: The Case of Infosys Technologies

نویسندگان

  • Raghu Garud
  • Arun Kumaraswamy
چکیده

We adopt a systems perspective to explore the challenges that organizations face in harnessing knowledge. Such a perspective draws attention to mutually causal processes that have the potential to generate both vicious and virtuous circles. Based on a longitudinal study at Infosys TechnoV. Sambamurthy and Mani Subramani were the accepting senior editors for this paper. logies, we conclude that knowledge management involves more than just the sponsorship of initiatives at and across different organizational levels. It also involves an active process of steering around and out of vicious circles that will inevitably emerge.

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عنوان ژورنال:
  • MIS Quarterly

دوره 29  شماره 

صفحات  -

تاریخ انتشار 2005